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PageGate - Priority Support

guaranteed support response times

Priority Support
The goal of priority support is to give customers the opportunity to upgrade and extend their support. Time is money, so with priority support we guarantee you priority access to skilled technicians knowledgeable about PageGate software.

Priority Support has the following Benefits:

Free version upgrades - during the priority support subscription period all version upgrades will be made available free of charge.

Guaranteed response time - If you call between the hours of 9:00 and 5:00 EST on a workday and no technician is available we guarantee a technician will call back within 2 hours. (please note: This does not guarantee that your problem will be resolved within 2 hours, it does however guarantee that you sill speak to a qualified technician within a maximum of 2 hours.) Phone calls received outside normal business hours (9:00-5:00 EST) will be returned within the first two hours of the next business day.

Priority response - Phone calls from customers who have upgraded to priority support, will receive priority handling.The call will be moved to the beginning of the queue, and handled before non-priority support calls.

Notification of point releases - Priority support customers will be given notification of point releases.

Access to beta copies - Priority subscribers will have advance access to beta copies of future PageGate versions. This will allow you to plan ahead, provide feedback in the development process, and possibly even help determine new features to be included.

Priority access to senior engineers - Priority access to senior engineers for any escalated issues.

Call backs - No more waiting on hold! If a technician is not immediately available when you call, the next available technician will call you back.

Contacts - Priority support grants subscribers twelve months of unlimited priority support for two contacts within their organization.

Priority support is available to registered users of PageGate software for $ 395.00 per year.



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